Goverlan Reach Review – The Best Remote IT Support Software 2018

The concept of remote access software has been around for some time now. At the basis, It is a simple tool which core functionality consists in enabling IT technicians to connect to a remote computer from a console so they can work directly on a remote system.

Over the years, remote access software vendors have done a pretty good job releasing new innovative features to keep up with the way corporations are consuming technology. As a result, remote IT support tools have become a lot more sophisticated. So much progress has been made that nowadays most IT organizations are able to support a greater variety of systems and devices both within as well as outside of their infrastructure.

Today, we look at Goverlan Reach; an advanced remote control software that is making the waves in the market for all the right reasons. There are some great features that you get from this software, and the best thing is that it is slowly taking over the spot that was previously reserved by some of the other top remote access softwares in the market.

In this Goverlan Reach review, we will be going through the features, as well as the uses for the software. We will also look at why this software is better as compared to the competition. Does Goverlan Reach has what it takes to dethrone the competition? This is exactly what we are going to look for in this review.

Goverlan Reach Features

To become one of the best remote access software, you have to have a long list of impressive features to get there. Why? Simply because there is a tough competition, and if Goverlan Reach did not have a lot to offer in the first place, the software would simply be not relevant for many IT professionals. The good thing here is that you do get a lot of amazing features, and for the most part, it doesn’t get in the way of a smooth and very streamlined user experience.

Advanced Remote Control

This is first and foremost the reason why we are doing this review. Goverlan Reach has one of the best remote control available in the market. It enables an IT technician to access securely any types of machines anytime, anywhere, whether they are attended or unattended. With session shadowing, a console operator can view or take control of a user session. The platform is remarkably well-optimized for low latency and fast data transmission. As a result, there is no detectable lag when controlling a computer remotely.
Goverlan features different protocols including RDP, VNC, Intel® Vpro™, Telnet or SSH so a console operator can work on a variety of computers including those running on Microsoft Windows, macOS, and Linux operating system. It also comes with a plethora of diagnostic, remedial, and collaborative tools that are great for a team of Information Technology professionals who is looking for a way to solve IT service desk tickets quickly. For example, a control operator can access multiple computers at once and invite other technicians to join a user session to collaborate on the resolution.

Background System Management

Another great thing about the software is that it acts as a background system management. For those who do not know, this allows the tech support to take control of your PC in needs of some issue, and fix the issue from within. Since most issues that a person is facing are largely software related issues, Goverlan Reach is great for fixing those issues remotely.

IT Process Automation

This is one of the more advanced features that is found in Goverlan Reach. The IT Process Automation allows the console operators to create workflows, as well as automate all the IT processes. This way, they can send in execution on multiple computers, as well as have active access to all of them.

ITPA can be used for a variety of reasons such as installing a software, or deploying the patches in real time. Managing the user IDs as well as the passwords of local administrators. Updating the softwares like anti-virus across all computers, and last but not the least, sending executions of a single script across multiple computers.

Needless to say, when you need the granular control over all the computers, this feature can be a godsend, and make your job so much easier.

Supports Microsoft LAPS

The last headlining feature of Goverlan Reach is that it supports full integration of Microsoft LAPS. Now, what is Microsoft LAPS? Well, to start with, it stands for Local Administrator Password Solution. LAPS has been around for 3 years, now but to have the proper integration was something that was not possible up until now because many developers shied away from providing this support.

However, with Goverland Reach, you do not have to worry about this as it fully integrates LAPs, and allows the admins to have the best possible solution to managing accounts and passwords on different computers.

Uses of Goverlan Reach

As a remote access software, you could think of multiple instances where a software like this used. The thing is that in the past, most of the remote access softwares had a very limited use for one reason or another. With Goverlan Reach, you do not have to worry about that as the software can be used in a number of different ways.

Providing Remote IT Support

Being in IT support is good, however, when you have to help a worried client dealing with a software issue, it can become a huge problem. The thing with most remote access software is that they do not provide the proper access or tools to help a client in need.

However, with Goverlan Reach, you can not only help the client in need but if they are having issues, you can be on the audio chat helping them resolve the issue. You can even tell them step by step about what you are doing.

Remote Administration

If you are working in an organization where the workflow is largely handled through computers, and there is a lot of them. The best thing that you can do is that you can have remote administration over all the computers. You do not have to worry about anything.

You can manage configurations, monitor and remote the processes, have proper account provisioning, and manage passwords as well. Additionally, there are so many things that can be done just by having access to the remote administration.

Remote IT Support Via Background Systems Management

Another great thing about the software is that it provides a great set of background systems management tools. For those who are not familiar with the concept of background management, this feature set allows a support technician to access a computer in the background and fix an issue without taking control of the user’s workstation. Using this method, a technician can perform a wide variety of tasks behind-the-scenes from unlocking an account, resetting a password, installing a driver or device, adding a printer, to installing or repairing a software. The best thing about it is that the end-user can keep working his or her projects without any interruptions while the technician is fixing his or her computer.

Gain Control of Your IT Infrastructure with IT Process Automation

This is one of the more advanced features that is found in Goverlan Reach. IT Process Automation (ITPA) allows a console operator to create a workflow to automate IT processes. It is a great tool that can be used to eliminate recurring desktop management tasks. For example, a workflow can be set up to detect and clean computers with a low amount of disk space without any human intervention.

It can also be used to streamline systems management by carrying configuration or administration tasks on multiple computers at once in real-time. That includes deploying a patch, installing software, or resetting passwords at scheduled times.

The main benefit of Goverlan’s IT Process Automation is that it enables an IT organization to keep its infrastructure clean, by tracking assets (computers, servers, devices, software, hardware, systems) and detecting undesired activity.

Needless to say, when you need to keep a granular control over all your endpoints, this feature can be a godsend, and make your job so much easier.

To learn more about Goverlan’s different feature sets, You can view the Goverlan’s speed demo embedded below.

For more videos about Goverlan Reach click here.

If you want to learn more about the difference in feature sets, check the detailed side by side comparisons of Goverlan Reach vs TeamViewer and Goverlan Reach vs LogMeIn then decide for yourself.

Why You Should Use Goverlan Reach?

By now, you may be convinced of the main reasons why Goverlan Reach is the best remote access software for IT support. However, there are additional factors as to why you might want to consider using this Goverlan instead of TeamViewer, LogMeIn Central or LogMeIn Rescue.

Below, you are going to find some reasons.

Secure

The first reason as to why Goverlan Reach is so much better than the alternatives is because it is very secure. Goverlan Reach uses AES 256 as well as TLS 1.2 security protocols to encrypt all communications between systems. For organizations with stringent security requirements, it supports Common Access Card and Public Identification Verification cards. Additionally, Goverlan Reach offers an on-premises solution, which provides secure privileged access without opening your systems to a vector attack.

In the advanced security features, you will find the ability to audit the console operator actions. With Curtain Mode, you can also block the view of restricted information during a remote control session.

Usability and Power

In the world of Remote Support, “powerful” means expediency as well as speed. Goverlan Reach was designed with that purpose in mind. Its system administration tools are powered by a zero-delay management engine, which executes actions in real-time. Its user interface integrates enhanced search capabilities with easy access to user and system information. It detects immediately which workstation an end-user is logged-in.

Finally, technicians can manage users, systems, devices, Active Directory, software and patches within the same console. Not having to switch tools to close a support ticket is another added benefit when it comes to efficiency.

Goverlan Reach Pricing

Goverlan’s pricing starts at $29 per month. It is priced on a per tech basis and includes unlimited endpoints both internal and external. There is no cap on sessions either. It comes in three different editions: Standard, Professional, and Enterprise. A free 30-day trial version of the software is available to download at goverlan.com.    

The Standard and Professional editions are recommended for Remote IT Support as well as System Administration.  Enterprise, which offers some Global IT Management functionalities not available in the other editions, is more for Infrastructure Admins.

Conclusion

I have tried a lot of remote access software. Some of them have been downright horrendous while others have earned my respect. However, I have to admit that I never got the chance to review a remote IT support solution that was this well thought-out. If your background includes some experience working with Microsoft Windows tools, you won’t have any problem learning Goverlan Reach.

As far as pricing is concerned, Goverlan Reach is very straightforward. There are no hassle fees that limit the number of endpoints a technician can manage or connections a console operator can make.

Pros

  • Excellent set of features for IT Support.
  • Works for SMBs as well as for large size companies
  • Very secure.
  • Easy to set up.
  • Does not require dedicated hardware.

Cons

  • Goverlan focuses only on Remote IT Support
  • Does not provide an alternative to GoToMyPC
  • Does not provide an alternative to GoToMeeting

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