IT administrators and technicians troubleshoot devices regularly. Frequently, they find themselves in situations, where they’re asked to troubleshoot devices that are situated geographically at a different place. Moreover, the remote working culture is increasingly embraced by organizations, ever since the advent of the Covid 19 pandemic, inadvertently boosting the need for a robust remote support system.
In this review, we shall discuss one such remote support software, called Remote Access Plus, that can help you in the troubleshooting process. We list down all the key elements of Remote Access Plus, such as, its features, its setting up process, and the price range available to help you evaluate the product. So let’s dive in!
What is Remote Access Plus?
Remote Access Plus, as the very term implies, is a remote desktop sharing software that helps you troubleshoot issues and fix them from a remote location. This software works based on a client-server architecture. The server is centrally hosted and the client application is installed on all the target devices (Windows, Mac & Linux devices supported), after which you can take remote control and perform operations using Remote Access Plus’s web console. The web console can be accessed from anywhere within the internal network.
Apart from the chief remote control feature, an organization might require auxiliary tools to help resolve issues faster. Bearing this in mind, in this review, we shall discuss the core features and other tools of Remote Access Plus to help you facilitate the process of evaluation. The features are:
Advanced Remote Control
This feature is a fundamental part of Remote Access Plus. The target device’s screen is rendered on the technician’s device. As shown in the image, if the end-user has more than one monitor, the technician can choose the monitor and perform the intended operations.
Voice, Video & Text Chat
In a single user-interface, you can text, voice or video call the target user to understand the issue better. You can initiate chat from the home screen too before opting for a remote session, as shown below:
Wake on LAN
When taking a remote control, sometimes the remote computer might be shutdown and the technician may not be able to switch on the computer physically. This is when the Wake on LAN feature in Remote Access Plus comes in handy. After sending a particular message packet and if a target computer satisfies a few criteria, then that computer can be switched on remotely. Conversely, the Remote Shutdown feature helps you shutdown remote devices conserving your power usage in turn.
Remote File Manager
Using Remote File Manager, you can access a target device’s files and folders and modify it, without having to take remote control in order to do so. This feature allows you to explore the files and folders in your target device and lets you create, edit, delete, cut, copy or paste them. You can fine-tune the privileges to grant permission only to authorized technicians.
12+ System Manager Tools
You can use the System Manager tools, such as, Remote Command Prompt, Remote Registry, Remote Task Manager, along with others, to help you diagnose a problem effortlessly, instead of directly resorting to remote control every time. You can start or stop services and processes, end unnecessary tasks that are consuming power and memory in the background and what’s more, you can even edit the registry key values if need arises.
Why should you consider Remote Access Plus?
Apart from the features mentioned above, you might need to consider these crucial factors present in Remote Access Plus that help you narrow down the purchasing decision. Here are some of the factors that really distinguish Remote Access Plus from other remote support solutions:
Role Based Administration
As an IT administrator in a large network, you might have to delegate different tasks to different technicians. In Remote Access Plus, you can define the accessing permissions to each module available, so that, only authorized technicians are allowed to use that module. You can create and customize a user role with the following permissions- Full Control, Read, Write and No Access to a particular module.
Remote Access Plus gives you the option to enhance performance if you are working on a low bandwidth range. You can set the Compression Settings to fast, if you want the rendering to be faster. The bandwidth consumption will be higher in this case. If you set the Compression Settings to best, then the UI rendering will be slow but the bandwidth consumed will be less. Furthermore, you can adjust the Color-Quality Settings to optimize your bandwidth usage further.
Additionally, the clients contact the server every 90 minutes. This streamlines the communication between the server and the clients, reducing the load on the server and effectively utilizing the bandwidth to perform on-demand remote control tasks.
Great for Individual and Organization Needs
Since the cost-free version is available with most of the features, Remote Access Plus might serve you well if you’re choosing it for personal use. Remote Access Plus offers a great user experience even for organizational needs as the access privilege to modules can be customized and multiple technicians can collaborate from various locations to solve an issue.
How to use Remote Access Plus?
The initial step is to choose between the two versions- Remote Access Plus On-Premise or Cloud. The edition comparison matrix given at the end of the article might help you in making a decision.
- For Remote Access Plus cloud, head over to , and login using your credentials.
- For Remote Access Plus on-premise, from anyone of your LAN computer, type in: http://(server-name / IP address / FQDN):8020 in your browser. You can login using your credentials.
You can directly select a computer from the drop-down list or type in the computer’s name in the search bar. If the computer is up and running, you can click Connect by hovering over the target computer in the list. You can wake up the computer if it’s shut down and perform the same operation.
After successfully establishing a remote connection, the target device’s screen will be rendered and it will look like this:
The Quick Launch menu on the left pane consists of System Manager tools such as Command Prompt, Device Manager, Event Viewer, Computer Management, Control Panel and Display Settings that help in correctly diagnosing the problem. Also, as shown, you can choose which monitor to control by selecting it, if the end-user is using multiple monitors.
Furthermore, there are other options on the left pane- File Transfer, Blacken End User Monitor, Voice, Video and Text Chat, and the option to resume the remote session after reboot which might come in handy especially after a system update or software installation.
Users can choose one of the three editions available in Remote Access Plus. If you’re an individual, then the free edition will serve you greatly. Let’s take a look at what each edition offers you:
Comes with Remote Control and Multi-Technician support.
- On-Premise – $75/year with 5 technicians and 25 devices.
- Cloud – $100/year with 5 technicians and 25 devices.
Comes with all the features in Free edition but with Multi-Technician support.
- On-Premise – $95/year with 5 technicians and 25 devices.
- Cloud – $150/year with 5 technicians and 25 devices.
I come across a lot of software to review, but the main distinguishing factor to consider Remote Access Plus, is its simple user interface and its inexpensiveness. It offers a great cost-to-performance value for organizations.
Hopefully, this article provided you with a few insights to effectively narrow down your choice of selecting a remote support software.