There is a healthy growth of remote support software solutions in the market, and all for the right reasons. However, while this does make it easier for people to choose the right options and make decisions accordingly, the one issue that it ends up creating is that it often leads people to confusion as to what option they should go with.
This is where Zoho Assist jumps in. In a long list of competitors, it happens to be one of the best remote access software that you can download and use. As a matter of fact, many IT companies are using this software to provide support to their customers and help them resolve the issues that they are facing.
In this Zoho Assist review, we will be looking at some really important factors such as the features, as well as why you should use this software along with a complete tutorial so the potential buyers have absolutely no issues whatsoever in choosing this software and effortlessly using it as well.
Zoho Assist Features
If you are going for a good remote access software, it better has the features that will make your experience easy. Otherwise, spending money on something is not worth it. Thankfully, as far as the features are concerned, Zoho Assist does not shy away and gives us some impressive features that you can use on a daily basis.
Let’s have a look at some of the high-end features.
- Remote Support: First and foremost, we are going to take a look at remote support, a great feature that is loaded with options such as file transfer, instant chat, session scheduling, multi-monitor navigation, printing remotely, as well as rebooting and reconnecting. This feature makes the software all the more worthy.
- Unattended Remote Access: This is one of the features that lets you control any computer, anywhere in the world without the remote customer being in front of the computer. Obviously, permission is required to use this feature but, it is certainly one of the most intuitive features that we could ask for.
- Screen Sharing: Although the feature is fairly common and simple, having a feature like this that works properly without running into any issues is great. You can schedule sessions, swap screens, add annotations, and even use mobile support that is available on both iOS and Android.
- Security: When it comes to remote PC access software solutions, the one thing many of us opt for is just how secure the software is. With Zoho Assist, you will not have to worry about those things because it happens to be one of the securest software solutions with two-factor authentication, SSL and 256-bit AES encryption, as well as inactive session timeout, a feature that will protect you from any issues.
- Customization: One of the coolest things about Zoho Assist is the customization factor that makes this software all the more worth it. You can use customer widgets, as well as rebranding, and other feature such as email templates to make the software truly yours.
- Integration: Another important factor that you must know is that the integration feature of Zoho Assist works wonderfully, and without any issues. You can have mobile SDK available for both Android and iOS, as well as API documentation, and other features that will help you with the integration process.
Why You Should Use Zoho Assist?
Honestly, if you are looking to find out reasons as to why you should use Zoho Assist, there are many. As compared to some of the other remote access software solutions, Zoho Assist happens to be one of the most secure options available. This makes it an absolute treat to use, and I can assure you that you will not run into any issues when it comes to this software.
Below, you will find some reasons as to why you should use Zoho Assist as opposed to some other software solution. This is definitely an important factor to look at. Let’s have a look
- Highly Secure: With good remote IT support software, the one thing that is an absolute must is the security. Thankfully, Zoho Assist happens to be the most secure software solutions you can think of. It works wonderfully, and has all the right features, as well.
- Stable: Stability is another important factor that people look for in such software solutions. The good thing about Zoho Assist is that it is completely stable, allowing you to have an easier experience without any hiccups coming your way.
- Great for Individual and Organizational Needs: Whether you are buying it for yourself, or for your company, I can assure you that you are going to get a great user experience with this software thanks to their amazing feature set, and easy to use nature.
The reasons mentioned above should be more than enough for anyone who is looking to go for a good remote access software.
How to Use Zoho Assist?
Normally, when it comes to remote access software solutions, people usually face issues as to how to use it. Things can get complicated, and we are well aware of that. Thankfully, such issues are non-existent with Zoho Assist as it happens to be one of the easiest to use remote support software solutions available in the market.
Below, you will find the complete detail on how you can use it.
Step 1: The first step requires you to head over to https://assist.zoho.com, log in using your credentials, and then click on the download button found on the top right corner.
Step 2: Next, you have to choose and download the technician app for your OS.
Step 3: Install the file once it is downloaded, and run it. You simply have to click on the Start Session to get the session started.
Connecting Directly from the Web
A great thing about Zoho Assist is that you can actually start the software from the website itself. Which means that you will not need to download the client. In order to do that, simply follow the steps below.
Step 1: Simply head over to https://assist.zoho.com and login to your account.
Step 2: Once you are logged in and on the homepage, click on Start Now to initiate the session.
Step 3: A new browser will open, you can type in an email address of the user you want to invite, and get started.
How to Connect from iOS
The best thing about Zoho Assist is that it offers to log in through different means. If you wish to log in through iOS, you can do so with ease. Below are a few simple steps that you will have to use.
Step 1: Install the Zoho Assist app from the App Store.
Step 2: Once the app is installed, simply go ahead and log in using your credentials, and then click on the Start a Support Session.
Step 3: A new browser will open, and from there, you will be able to invite the other person.
How to Connect from Android
Last but not least, you should know that you can connect using your Android smartphone as well. The process, of course, is easy, and should not take a long time either. Below are the few steps that you will need to take in order to connect without any issues.
Step 1: Head over to the Google Play Store and install Zoho Assist App.
Step 2: Simply open the app and login with your credentials.
Step 3: Now you just have to tap on the Start a Support Session.
Step 4: You will be taken onto a new screen where you just have to invite the other person in order to initiate the session.
Apart from that, Zoho Assist has a dedicated user guide section which will walk you through the key features and steps needed to initiate remote support and unattended access sessions with ease.
One of the best thing about Zoho Assist is that it comes with a number of pricing plans, including one that is free forever, and comes with all the features that you might need. However, we are going to look at the pricing for other plans that the developers are offering.
- Standard: $8/month with a single technician. Comes with all the features as the free edition.
- Professional: $13/month with a single technician. Comes with all the features as standard edition but with 4 concurrent sessions instead of 2, along with customization features.
- Enterprise: $21/month with a single technician. Comes with all the features as a professional edition but with 6 concurrent sessions, as well as more customization features.
Having used a lot of remote IT support software solutions, the one thing that I will say for sure is that the process of finding the best one can be a difficult one, to begin with. However, with Zoho Assist, you really do not have to worry about anything since the software offers the definitive experience of remote access, and is extremely easy to use as well.
In all honesty, finding a downside is not something that was possible for us, thanks to how cohesive, and in line everything was.